Shipping Policy
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When you place an order Print OnDemand via Fotomoto, you should receive an email confirmation that includes a link to check the status of your order. You can use this link until the order is shipped. When your order ships, you should receive a shipping confirmation email. If the shipping method you chose offers tracking, the confirmation email will contain a link that you can use to track the status of your shipment with the shipper.
If you do not receive the emails described above, please check to see if the email is in your SPAM folder, and if it's not please feel free to contact Fotomoto Support - we're here to help!
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Premium prints generally ship in 2-3 business days, canvas, Framed, and Fine Art prints generally ship in 3-4 business days, and MetalPrints in 5 business days. We will email you to confirm that the order has shipped. Delivery time depends on which shipping option you choose, and we provide you with the links needed to track your package.
Refund Policy
Does Fotomto have a refund policy?
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Yes. Fotomoto wants you to be completely satisfied with your Fotomoto purchase. If you are not satisfied with your purchase for any reason, you may return your item within 30 days and we will refund the cost of your item. Shipping costs are not reimbursed. Please contact Fotomoto Customer Support to initiate a return.
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Fotomoto coordinates the sales and order fulfillment processes between buyers, sellers, printers and shippers.
If there is a problem during the ordering process or with the printing of an order, Fotomoto Support will investigate the issue, contacting the parties involved as necessary on the customer's behalf. If there is an issue with shipping or delivery of a physical product, Fotomoto Support will verify that the products were shipped but it may be the customer's responsibility to contact the shipper to make any delivery arrangements or file claims necessary for damaged or incorrectly-delivered shipments.
Fotomoto itself is not responsible for restitution of products ordered whether misprinted, lost, damaged or otherwise.
If you have specific questions about an order, please contact Fotomoto Support.
Frequently Asked Questions
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How do I check the status of my order?
You should have received an email confirmation of your order which includes a link to check the order status. When the order is shipped you should receive a second email with a link to track shipping progress. if you did not receive an email, please contact Fotomoto Support.
How long will it take to receive my order?
When you order a print or download, the photographer first needs to provide us with the high-resolution files needed to proceed with your order - this usually happens within 48 hours. Once we have the files, download orders are available immediately, and print orders will be shipped in seven business days or less; Premium prints generally ship in 2-3 business days, and canvas, Framed, and Fine Art prints generally ship in 3-4 business days, and MetalPrints in 5 business days. We will email you to confirm that the order has shipped. Delivery time depends of course on which shipping option you choose, and we provide you with the links needed to track your package.
I made a mistake on my order...can I change it?
Please contact Fotomoto Support with your order number within 24 hours and let us know how we can help. Most likely we will cancel the order and you can place a new order.
I'm having trouble ordering from a photographer's site that uses Fotomoto - what do I do?
Please contact Fotomoto Support and be sure to include the URL of the page you're trying to order from.
I ordered several items but only received part of my order...where is the rest?
Depending on what you've ordered, some items may be shipped separately. We're happy to provide status updates for you - just contact Fotomoto Support and make sure to include your order number.
I don’t live in the USA, can I still purchase products from Fotomoto?
Absolutely. Fotomoto ships internationally, and we pack products professionally to make sure that they can be safely shipped to destinations far away.
What is FotoMoto?
Fotomoto is a service that helps you buy photos and photo products instantly, securely, and with confidence -- directly from the photographer or website of your choice. Fotomoto works with photographers and photo websites to ensure that orders are properly processed and photo products (such as prints, cards, calendars, merchandise and more) are professionally printed, professionally packed, and shipped to the customer.